In this release, we’re excited to announce the support for a new WhatsApp trigger and action inside WorkFlows.
Users will be able to set up WhatsApp Inbound message triggers using the Customer Replied trigger with a filter of Reply channel as WhatsApp.
Users will be able to configure an Outbound message using the action “Send WhatsApp Message” which will have two options:
Free Text – Select “None – Manual Text” under the dropdown to enter a free text that will be used to respond to the customer.
Approve Template – Select another pre-approved template from the list which can again be sent to the customer.
📚 Explore more about WhatsApp Full Setup Guide for Agency 👈