Feature Update: WhatsApp x WorkFlow Integration – New Trigger and Action.

In this release, we’re excited to announce the support for a new WhatsApp trigger and action inside WorkFlows.

Users will be able to set up WhatsApp Inbound message triggers using the Customer Replied trigger with a filter of Reply channel as WhatsApp.

Users will be able to configure an Outbound message using the action “Send WhatsApp Message” which will have two options:

Free Text – Select “None – Manual Text” under the dropdown to enter a free text that will be used to respond to the customer.

Approve Template – Select another pre-approved template from the list which can again be sent to the customer.

📚 Explore more about WhatsApp Full Setup Guide for Agency 👈

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top