We are excited to announce the launch of a highly requested feature: WhatsApp Voice Notes. This powerful addition lets you send voice notes to your customers directly from the CRM, enhancing communication and personalising interactions.
👀 What’s New?
– Record and Send Voice Notes: Easily record voice messages and send them directly to your customers.
– Personalised Messages: Tailor voice notes for individual customers to provide a personal touch and strengthen relationships.
– Boost Engagement: Use voice notes to create more engaging and human interactions with your audience.
Note: Voice notes can be sent to your customer only when there is an open service conversation between your business and the end customer.
🔧 How It Works?
1. Go to Conversation > WhatsApp > Voice Note.
2. Record the Audio: Use the recording feature to capture your message.
3. Send: Deliver your voice note directly to your customer.
📌 Real-Life Use Cases:
1. Customer Support: Use voice notes to quickly address customer inquiries with detailed explanations, offering a more personal and human touch than text messages.
2. Order Confirmations: Send personalised voice confirmations for customer orders, enhancing trust and providing a unique customer experience.
3. Appointment Reminders: Record voice notes to remind customers about upcoming appointments, making it more likely they will remember and attend.
4. Special Offers and Promotions: Announce exclusive offers or promotions with an enthusiastic voice note to grab your customers’ attention and encourage engagement.
5. Feedback Requests: Solicit customer feedback with a personal message, making them feel valued and more likely to respond.