⚙️ Enhancements
– View Users and Workflows linked to a Phone Number
Under Sub-Account > Settings > Phone Numbers > Edit Configuration, you will now be able to see the User linked to this Phone Number as shown in the screenshot above. If there’s a Workflow linked to the Phone Number, you will see it under the same option as shown in the screenshot below:
Some settings are disabled because they are configurable under Workflow options or not available to use because the number is linked to a Workflow
The linked User is also visible under Sub-Account > Settings > Phone Numbers > Number Info
– IVR Work Flow Calls: We will now show the caller name on the web app when the call is forwarded from IVR/Workflow. Earlier, we used to show ‘IVR’ and not the caller name
– Call Connect: In case of call connect is enabled and the agent doesn’t press a button after receiving the call, we used to disconnect the call instantly. Now, we will play a message that no input was detected and end the call.
🐞 Bug Fixes
– Trigger Call Status: This trigger was fired twice for single calls in some edge cases, this has been fixed to fire once per call
– Call Reporting: Some calls ended with a “Ringing” status and were never updated with the final status, this has been fixed for the new calls