What’s New?
– We’ve implemented a subtle yet impactful improvement by displaying the phone number alongside each user, streamlining the configuration process within the IVR.
– This enhancement is designed to make the setup more intuitive and user-friendly, empowering our users with an enhanced level of control.
Impact
1. User-Friendly Configuration: Now, users can effortlessly configure the IVR with the phone number conveniently presented next to each user, ensuring a seamless and efficient experience.
2. Enhanced Visibility: The addition of phone numbers provides clear and concise information, allowing users to make informed decisions during IVR setup.
User Selection Optimization
– To further refine the user experience, we’ve disabled the selection of users who do not have an associated phone number in the Connect Call action.
– This ensures that the call forwarding process remains efficient and avoids any potential roadblocks that may arise in the absence of a phone number.
