🪄 New Feature
📲 Forward IVR inbound calls to the Web or Mobile App
– Incoming IVR calls can now be answered on the Web or Mobile application too. Earlier, they could be answered on the agent’s phone number only.
– You can choose one or more of these channels under Settings > My Staff > Select Team member > Edit > Call & Voicemail Settings > Forward Calls to.
🔔 Default Channel for Ring All
– When using the ‘Ring All’ function to notify multiple agents of incoming calls, you can select which channel to use: Web App, Mobile App, or Phone Number. Only one of these can be selected at a time.
– You can choose one of these channels under Settings > My Staff > Select Team member > Edit > Call & Voicemail Settings > Default Channel for Ring All.
🔔 Default Channel for IVR
– When using IVR for incoming calls, you can select which channel to use: Web App, Mobile App, or Phone Number. Only one of these can be selected at a time.
– You can choose one of these channels under Settings > My Staff > Select Team member > Edit > Call & Voicemail Settings > Default Channel for IVR.