🥳 What’s New?
We’re thrilled to unveil a brand-new revolutionary feature in Chat Widget – You can now customise the chat widget according to your test with the placement, look and feel and bring more customisations.
😇 How Does It Work?
1. Navigate to Sites > Go to Chat Widget
2. Click on New to Create Chat Widget
3. Select the option between the SMS/Email Widget, Live Chat, or WhatsApp Chat
4. Once that is done, you will be able to go to Widget to customise the look and feel with options of different styles and themes. There are options to select the avatar images and select the placements and size of the widget.
– Add Chat Launcher with or without prompt
– Select the Chat icon
– Select the theme or customise it according to your brand
– Allow users to add the message for the first time and return visitors
– Add Avatar images
– Select where you would like to add the widget placement
– Widget dimension – keep it auto or customise it with width and height
5. Next is the Chat Window, all the messages that are static and visible to visitors are configured here. For each type, the chat widget adds extra fields. In the Chat window, they are asking for branding and compliance parts.
– Add Chat Window title, Intro message, allow user to enable email and change CTA button
– Allow users to add their own branding and legal consent for HIPAA
6. The last option is messaging which allows customisation of acknowledgement and language settings.
– Adding support contact details, acknowledgment messages, and greetings
– User can select the language for the chat widget
😊 Few Notes
1. If you were already using the chat widget, it will show in the Widget option of the theme with a light blue color
2. WordPress plugin will work for default widgets, allowing users to select the widget that will be part of upcoming releases.