Feature Update: Incoming Call in WebApp Beta Launch! 📞

We’re excited to announce a series of updates. These updates bring a new feature and several enhancements to improve overall experiences. Let’s dive into the key highlights of this release.

📞 Incoming Call functionality in Web App [Beta]

We’re excited to announce that the functionality for handling Inbound Calls is now live on the Desktop App. This innovative feature empowers your clients to effortlessly handle their incoming calls, providing a smooth and uninterrupted user experience.

– This feature is now live on the new My Staff v2 UI, which can be enabled from Labs.

– A new checkbox “Forward calls to web app” is available at a user level under My Staff settings.

– If a user is logged in and someone calls the number assigned to that user, the call will now come directly into the web app.

📍 How to enable Inbound Desktop Call feature for Sub-Accounts:

– Head over to the Sub-Account settings and navigate to Labs.

– Look for the MyStaff V2 option.

– Activate inbound calls to Desktop App by turning on the toggle switch.

🌟 How to activate Inbound call on Web App?

– Navigate to Sub-Account Settings > Click “My Staff” under My Business > Go to Team Management > Click “edit” for the desired Team Member.

– Here, under Call & Voicemail Settings, you will find the “Forward calls to Web App” option. Just checkmark this option to activate.

🚀 Additional Enhancements

🔄 A2P Life Upgrades:

– To improve the visibility of the phone number’s status, we’ve added a new indicator on the Phone Number pages. This will specify the Brand and Campaign registration status.

– We’ve revised our sample content to provide better information on best practices to follow while filling up campaign details.

– To enhance the resubmission process after failures or rejections, we’ve implemented additional checks and enhancements.

These updates aim to provide a more seamless and efficient user experience when managing calls and A2P registration within the platform. As always, we look forward to your feedback on these new enhancements and features! 🎉

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