Enhancement:
– Call Transcripts will now show all information including name and email instead of redacting some information
– In case there’s a connection error while making the call, you should now hear it on the call and see it on the UI
– Ring All and Workflows direct calls to the Web App if the user has not selected any other medium.
Bugfix:
– Incoming calls status is more reliable now. Regardless of whether a Voicemail was left or not, unanswered incoming calls were marked as Voicemail. Now they are marked Voicemail only if a Voicemail is left
– Upon making a blind call transfer, the next call would show Hold as enabled on the UI. This has now been fixed
– Outgoing calls won’t be made to contacts with Calls & Voicemails DND enabled even if those calls are made manually or through Manual Actions.
– We will now avoid calling the same number in parallel even if the call flow is set to call the same number in multiple parallel lines
– There were rare cases of a single contact getting added twice to a workflow due to call status triggers. This is now fixed and will add the contact only once
– When searching for a Phone Number in buying flow, you would sometimes see an error. It has now been fixed
– There were rare cases of holding music playing on an active call. This has now been fixed