Feature Update: Google Business Profile: Ability to Change Chat Widget Profile Picture

We are excited to announce that our customers now can change the profile image of their GBP chat widget.

Until this release, they were restricted to using a static image that was applicable for accounts integrated with us. With this update, customers can change the logo to better align with their business preferences.

How to Change the Profile Picture for the Chat Widget?

– Navigate to any location on the platform.

– Access settings and proceed to the Integrations section.

– Select Google My Business and navigate to the Change Settings option.

– In the settings menu, locate the Profile Image section.

– Choose your desired image and click the Update CTA.

– Visit your business on Google to verify the updated profile image.

Upon changing the image and submitting it, an email is sent to the Google support team requesting the update of the image on their end. The turnaround time (TAT) for updating the image is between 24 to 48 hours.

Additionally, we have added an option to seamlessly visit their Google Business Profile from the integration page.

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