Feature Update: Facebook Integration Enhancements

What’s New

Enhancement:

Seamlessly reconnect all the Facebook pages across sub-accounts in one go.

Pain Point Our Customers Faced:

Previously, whenever the Facebook token expired due to password changes or any other reasons, the connection would break from all the sub-accounts where the Facebook page was connected. This caused significant inconvenience to our customers, as they had to manually re-connect the Facebook page in all the locations one by one. The process was time-consuming and frustrating for our customers.

Solution:

With this release, we have addressed the pain point and introduced a seamless solution. Now, when a customer re-connects Facebook with one sub-account, the connection to the Facebook pages will be automatically re-established across all the other sub-accounts which it was previously connected with. Customers no longer need to go through the hassle of reconnecting the Facebook page individually in each sub-account.

Bug Resolved:

We have successfully resolved a bug that caused Facebook reviews to not display seamlessly for all customers (sub-accounts). In previous instances, some clients were experiencing issues with reviews not showing up correctly.

Improvement Details: With the bug fix, the routing of Facebook reviews is now working correctly. All reviews will be routed as expected.

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