What’s New
Enhancement:
Seamlessly reconnect all the Facebook pages across sub-accounts in one go.
Pain Point Our Customers Faced:
Previously, whenever the Facebook token expired due to password changes or any other reasons, the connection would break from all the sub-accounts where the Facebook page was connected. This caused significant inconvenience to our customers, as they had to manually re-connect the Facebook page in all the locations one by one. The process was time-consuming and frustrating for our customers.
Solution:
With this release, we have addressed the pain point and introduced a seamless solution. Now, when a customer re-connects Facebook with one sub-account, the connection to the Facebook pages will be automatically re-established across all the other sub-accounts which it was previously connected with. Customers no longer need to go through the hassle of reconnecting the Facebook page individually in each sub-account.
Bug Resolved:
We have successfully resolved a bug that caused Facebook reviews to not display seamlessly for all customers (sub-accounts). In previous instances, some clients were experiencing issues with reviews not showing up correctly.
Improvement Details: With the bug fix, the routing of Facebook reviews is now working correctly. All reviews will be routed as expected.