We are thrilled to introduce a game-changing enhancement to the Training feature for your Conversation AI Bot.
Say goodbye to time-consuming manual input when customizing your bot’s responses with FAQs. Now, you can effortlessly provide it with website or blog URLs (yes, plural), and let the bot do the heavy lifting for you. Whenever a contact poses a question, the bot will seamlessly derive the right answers from the information you’ve provided.
# Bot Training Tab
Find this feature in the “Bot Training” tab within the “Conversation AI” settings page located in the sub-account settings sidebar.
There are 3 modes to train the bot
1 – Exact URL
This is the recommended option for precise training. With the Exact URL method, the bot will crawl the exact URL provided and train itself based on the information it finds there.
How to use Exact URL:
– Go to the “Bot Training” in Conversation AI Bot’s settings.
– Choose the option “Exact URL“
– Enter the URL you want to crawl and hit “Get Data“
2 – All URLs in this Domain
If you want to train your bot with a broader range of information from a specific domain, you can choose the “All URLs in this Domain” option. The bot will crawl all the pages and links on the specified domain and provide you with the option to select which pages to train from.
How to use All URLs in this Domain:
– Go to the “Bot Training” in Conversation AI Bot’s settings.
– Choose the option “All URLs in this domain“
– Enter the URL and hit “Get Data“
– Wait for the pages to load and then you’ll be presented with a list of available URLs
– Choose the pages that will be relevant to training the bot and hit “Train Bot“
During page selection, you’ll encounter two lists:
– New Pages – Fresh URLs not part of the bot’s current training data.. Selecting them will add them to the “Uploaded Links” table once the training is completed
– Existing Pages – URLs already part of the bot’s current training dataset and visible in the “Uploaded Links” table below. Selecting them will refresh them
3 – All URLs with this Path
The bot will crawl all pages on the provided URL and allow you to select which pages to train from, based on the existence of the specified path in the page URL.
How to use All URLs with this Path:
– Go to the “Bot Training” in Conversation AI Bot’s settings.
– Choose the option “All URLs with this Path“
– Enter the URL and hit “Get Data“
– Wait for the pages to load and then you’ll be presented with a list of available URLs
– Choose the pages that will be relevant to training the bot and hit “Train Bot“
Please Note:
URLs are not instantly added to the Uploaded Links table as bot training is a time-consuming process. Wait for all URLs to appear in the table before testing the Conversation AI bot.
# Uploaded Link
All the links/URLs that the bot has been trained on are visible in the Uploaded link table
Each URL will have one of these 2 statuses:
– Trained – The bot successfully learned from this URL. The “Last data refreshed at” date-time is also visible which can be used to identify if a fresh data refresh is required for that specific URL
– Failed – The bot failed to train for this URL. You can either refresh and try again or delete the URL
Additional Notes
– When refreshing an article, wait for the last data refresh timestamp to update before testing the bot.
– There is no limit to the number of URLs the bot can be trained on, but maintaining concise, relevant data significantly boosts the bot’s performance and responses. Regularly review and remove irrelevant URLs from the Uploaded Links table.
Save Your Conversation AI Bot Settings:
– Don’t forget to save your Conversation AI bot settings by choosing a calendar before testing the bot.
Upgrade your bot training experience with ease and precision. Enjoy smarter, more efficient Conversational AI responses today!