Effective August 31, 2023, All 10DLC phone numbers used to send SMS and MMS messages to U.S. phone numbers must be fully registered to an approved campaign under a brand.
We’re thrilled to share our updates! In this release, we’ve made several enhancements and resolved a few issues, all with the goal of providing you with a smoother, simpler, and more enjoyable experience.
š A2P Registration v1.1 (Only for LC Phone users)
– We introduced a new A2P Registration flow on 15th June that greatly simplifies the process of registering the brand. Now, no need to click in multiple places – Just head to the Trust Center and hit the A2P registration.
– Our flow now adapts based on the information provided or has already been shared in the Sub-Account, streamlining the registration experience.
– We’ve optimized the wording and examples and added helpful suggestions near the input fields. This guided flow aims to improve the success rate of brand and campaign approvals.
– We’ve implemented numerous small-scale enhancements to improve user experience and overall functionality.
Follow the below instructions to choose the right path for your A2P brand registration:
– If the business has a Tax Number (EIN for US, CCN for Canada, etc.), Please select “Yes, the business Iām registering has a US EIN” (Standard Low Volume Brand Registration).
– If the business does not have a Tax Number but operates from a valid Business Address in US/Canada, Please select “No, the business Iām registering does not have a US EIN” (Sole Prop Brand Registration).
If the business does not have a Tax ID and the business address is not in US/Canada, unfortunately, they cannot proceed with A2P Brand Registration. In this case, the best alternative would be to use toll-free numbers after completing the registration process*.
# Note – To help ensure that your campaigns are approved faster, please follow the A2P 10DLC Campaign Approval Best Practices š
š ļø Bug Fixes & Improvements:
– Number LookUp: Resolved an issue where landline numbers were still receiving messages after the lookup. We’ve now enabled Do Not Disturb (DND) and halted SMS to these numbers.
– Default Card: Fixed a migration failure issue when moving agencies to LC Phone. Previously, it required a default card even when an available card was present. Now, it will automatically select the first available card.
– LC Phone Setup: Corrected an error message displayed when users try to send an SMS and no phone number was present at the sub-account level after transitioning to LC. The error message is now more relevant and informative.
– LC Phone Free Credit: Rectified the failure to remove the credits section after connecting the Phone System in LC.
– Contact Creation: Addressed contact creation failures caused by the new Inbound DND feature.
– Error Code Handling: Improved error descriptions for error codes. Specifically, error codes 21612 and 21606 are now properly handled.
ā¹ļø Explore more on the A2P Registration here š
We are continuously striving to enhance our communication systems.š