Feature Update: Custom Phone Number Support in Connect Call Action

About the Enhancement

The connect call action now supports the ability to add a custom phone number, which earlier was not possible.

This would be helpful when you don’t want to have users in connect call, specifically in cases where the call is getting connected to someone in a different location.

Ex: A central store would have the IVR inbound call, and based on the inputs this can be redirected to different stores (sub-accounts) IVRs.

How To Set It Up?

With this enhancement, users can simply click on the Add Custom Number field and add the phone number along with the country code.

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