Introducing a dynamic intent-switching feature in our Conversation AI.
When an active or confirmed appointment is detected for a contact, the bot now automatically switches from the “Appointment” intent to the “General Support” intent.
This ensures that conversations align with the user’s immediate needs, providing a more personalized and seamless interaction.
How It Work?
– Appointment Detection: The system identifies an active, confirmed appointment for a contact.
– Intent Switch: The bot dynamically shifts from the “Appointment” intent to the “General Support” intent.
– Contextual Conversations: The bot engages in discussions based on the intent, offering appropriate support or information.