Feature Update: Conversation AI Dynamic Intent – Provide Support when Appointment Is Already Booked On The Calendar

Introducing a dynamic intent-switching feature in our Conversation AI.

When an active or confirmed appointment is detected for a contact, the bot now automatically switches from the “Appointment” intent to the “General Support” intent.

This ensures that conversations align with the user’s immediate needs, providing a more personalized and seamless interaction.

How It Work?

Appointment Detection: The system identifies an active, confirmed appointment for a contact.

Intent Switch: The bot dynamically shifts from the “Appointment” intent to the “General Support” intent.

Contextual Conversations: The bot engages in discussions based on the intent, offering appropriate support or information.

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