What did we do?
– We are excited to announce the release of our all-new Call Reporting User Interface. This release has introduced a range of enhancements and features designed to streamline the call reporting experience and empower the sub-account user with deeper insights into their customer interactions.
What’s new?
– Streamlined Call Reporting Flow: We’ve reimagined the reporting interface to provide a separate view of the incoming and outgoing call reports, making it easier than ever to analyse and compare call data.
– Introduce all call status breakdowns: We understand the power of seeing information about the progress and outcome of a call and that’s why we’ve introduced the breakdown of different call statuses. We added Answered, Missed/No Answer, Declined/Cancelled, Failed, and Voicemail statuses for incoming and outgoing calls.
– First-time callers chart: We’ve included charts that showcase first-time calls status breakdown to give insights about leads who reached out to the business for the very first time
– Introduced call duration stats: Average call duration and total call duration have been added as two stats for all-time calls and first-time calls to help determine the quality of conversations.
– Uncover Top Call Sources: With our new interface, you can effortlessly explore the top sources of incoming calls. Gain insights into which source is performing better for you and optimise your marketing strategies.
– Uncover Top Call Agents: We’ve added a Top Agent chart for outgoing calls, helping the user identify their most productive team members and replicate their success.
– Enhanced Table Functionality: Our new screen allows the user to switch between different tabs, including All, Incoming, and Outgoing, ensuring they have the flexibility to focus on the specific data needed. Furthermore, we’ve introduced column selection, empowering the user to customise the table view by selecting the columns that matter most.
How to enable Call Reporting from Labs?
– Go to Sub-Account Settings > Labs > Turn on the toggle for Enhanced Call Reporting
Go-live date
– We will make the new UI available for all users next Monday i.e. 19th June
