Feature Update: A2P 10DLC Banner for Agency Users

Dear Agency Admins & Agency users,

We have recently introduced a notification banner in the web platform to inform you about A2P 10DLC requirements to send messages in the USA.

SMS Carriers like AT&T, Verizon, T-Mobile, ClearSky, etc. will stop delivering messages for you and your clients after August 31, 2023, if registration is not completed.

Please refer to the following helpdocs to make yourself (and your clients) compliant

1. LC Phone System Trust Center

2. A2P 10DLC Brand Approval Best Practices

3. A2P 10DLC Campaign Approval Best Practices

This only applies to you if you use local or mobile numbers to send SMS in the USA.

This does not apply to Toll-Free numbers. Toll-free number registration is simpler when compared to A2P 10DLC and is also free.

If you do not want to go through the hassles of registering for A2P 10DLC for yourself (and your clients) switching to Toll-Free numbers may be a good interim strategy.

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